Episode 66 - A Welcoming Place

Going to any hospital can be a stressful experience.  The buildings are usually large and it can be easy to get lost, you may have questions about if you're in the right place, and you may not know exactly who you need to talk to.  Going to a VA hospital can be doubly stressful when you add in benefits and enrollment requirements and a whole slew of other things unique to VA care.  The VA Southern Nevada Healthcare System recognizes Veterans can sometimes have a multitude of questions before they even check in for an appointment, and that's why we recently cut the ribbon on our brand new Welcome Center at our North Las Vegas Medical Center to help Veterans find the answers they need when they come to the hospital.

 

On this episode of The 9 Line, we speak with two of our Patient Navigators about the role the Welcome Center plays, what it means to Veterans and staff to have this resource available, and much more.