Episode 71: A 5-star Experience

On July 26th, the Centers for Medicare and Medicaid Services recognized the VA Southern Nevada Healthcare System with a 5-star rating in their Overall Hospital Quality Star Ratings.  The CMS uses 5 categories to determine if hospitals are doing a good job in the realms of safety of care, mortality, readmissions and timely and effective care.  Achieving a rating of 5-stars just doesn't happen out of the blue, it takes a devotion to a culture of care and excellence to make a rating that high a reality.

 

On this episode of The 9 Line, we talk to VASNHS Executive Director Bill Caron and Grace Cortez, our High Reliability Organization Coordinator, about what it takes to set that culture in motion, where we draw our cultural or practice inspiration from, and much more.